Frequently Asked Questions (FAQs) after you depart


Can I change my flight dates? here
How much notice do I have to give to change my dates? here
How much luggage can I take? here
How do I change my dates once I leave the UK? here
Can I change my route once I leave the UK? here
Can I get a refund if my plans change or I cancel my trip? here

Can I change my flight dates?
Date change rules vary by route, airline, and fare. As a general rule, the date for the first international flight of your journey is fixed, and cannot be changed without substantial cost. Changes to most other flights are permitted, subject to airline change fees and availability of seats on your desired new dates. Most date changes while you are traveling are made directly with the airlines at the airport, but we also over an Exclusive Travel Concierge system here. Please check your booking confirmation for the date change rules applicable to your specific itinerary.

How much notice do I have to give to change my dates?
If you do not intend to take a confirmed flight (including flights booked for a provisional date), you must change your dates before the flight departs. Failure to do so may result in the airline cancelling your remaining flights and you incurring costs to have them re-instated. As a rule of thumb it is important you change your flight dates at least seven days before the flight is due to depart.


How much luggage can I take?

The most common system used, is the weight system. This allows you to take the following amount of luggage at no extra cost to you. 

• Economy Class 20-23kg (depending on the airline) 
• Premium Economy/Business Class 30kg
• First Class 40kg

If you travel via North America then there are a few airlines who still allow you to take two pieces of luggage at a maximum weight 20kg each. This will only be for the flights via the States though. 
It's worth reading our Surfboads, airlines and what you're allowed on an RTW article if you have any sporting goods you want to take


How do I change my dates once I leave the UK?
So whilst most date changes are made by our passengers directly with the airline locally (and this is the cheapest option – especially when done with an airline at an airport), we do know that sometimes you might not always be able to make contact with an airline in person. If we can help you, and airline permitting, then we will do so gladly, but we will only charge whatever the airline fees are to change your dates. These can be found on your booking confirmation. Again this is on the proviso that your airline will allow us to do so.

Can I change my route once I leave the UK? 
In most cases you will be able to re-route your ticket although this will cost a little more (GBP£75-£250 plus any changes in taxes or any increases in fuel surcharges) and involve you going into an airline office or at an airport to have the ticket re-issued (Most airlines will not accept re-routing and even date changes over the phone - the easiest place to change tickets is at the airport). Please note this procedure can take a while as the airline in the country you are in has to contact their office in London to get the ticketing details. Also the tickets we sell are quite complicated and it can take longer to reissue a ticket in Ulan Bataar that it would at Heathrow. 

How to change if you can't get to an airport 

If you want us to change your dates, please email your consultant and cc in This email address is being protected from spambots. You need JavaScript enabled to view it.  with your ideal dates and advise how flexible you are eg plus 3 days, plus or minus 1 day etc. For security reasons we will not do this over the phone. Please include your Booking Number and the debit or credit card you wish to use for any airline fees that will be noted on your booking confirmation (with expiry date and 3 digit security number). If you do this when you are in a place where you are able to access your emails regularly then it will definitely make your life easier too.


Important Information


We will endeavour to get back to you ASAP (usually the same business day) and always within 72 hours. However please note that we cannot change any dates departing within 7 days and will also need at least 7 days notice to book any new dates – in these cases you must contact the airline directly . Please also note that we are only able to change certain airlines, and that sometimes a booking drops off our system and becomes embedded within an airline system after you have left the UK. In that case you MUST contact the airline directly. There are some fares that do not allow changes - ( please see your Booking Confirmation for details) and there are also some cases where although changes are permitted with the airline, they cannot be made by after you have left the UK. In these cases you MUST contact the airline directly.


Can I get a refund if my plans change or I cancel my trip?
Most tickets from are refundable, but cancellation fees will apply. This will be advised to you by your travel consultant and also in writing on your Booking Confirmation. Please note that once you have started travel, your ticket is non-refundable for any reason, including medical reasons. cannot waive airlines cancellation penalties and strongly advise you purchase travel insurance that includes cancellation protection. If you have to cancel your trip, for whatever reason, please make sure that your reservation is cancelled. This can be done by contacting your consultant in writing - most passengers do so by email (consultants emails are here) and cc in This email address is being protected from spambots. You need JavaScript enabled to view it.  but you can post it if its more convenient, then please send your tickets (or e ticket booking confirmation) with a covering letter by Recorded Delivery to:

Customer Services,,

Third Floor, 32-33 Upper Street,

Islington, London. N1 0PN


slington, London N1 0PN

- See more at:


Third Floor, 32-33 Upper Street,

Islington, London N1 0PN

- See more at:

Third Floor, 32-33 Upper Street,

Islington, London N1 0PN

- See more at:

Refunds do take a while - 12 months is not unusual but on average 3 - 6 months is usually what they take (it really does depend on the airline).

Defining a round the world (RTW) trip

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Give me the short version

Easy. An RTW – or round the world if we’re being formal – is a flight ticket that allows you stop at multiple destinations on multiple continents for a relative pittance. Which, obviously, is a Fairly Good Thing.

And the slightly longer, more tedious version?

Airline alliances sell special (and famously complicated) round the world tickets. These allow passengers to book a series of flights at once, at a price that’s generally far cheaper than booking the flights individually. The price is generally dependent on where you stop, how many miles you cover and how many continents you visit.

You can usually include ‘surface’ sectors where you travel overland (ie. Fly into Bangkok, get the train to Singapore, fly out of Singapore), and the tickets tend to be valid for a year.

Dates can often be changed free of charge or for a relatively tiny extra fee – so you can alter plans on the hoof.

Most importantly, these tickets are often not bookable online – they’re too complex for most web systems to handle. Attempting to book multi-stop flights online will generally end up with a very expensive quote, because the legs end up priced individually, rather than being lumped into one ticket.

But I don’t want to go round the world…

That’s fair enough. There are other tickets which serve similar purposes. If you’re only going to one continent, it’s possible to do it as an ‘open-jaw’ ticket, then add on internal flights. A good example would be flying into Lima, then out of Buenos Aires, while tacking on short hops elsewhere in South America.

There are also multi-stop flights that are technically normal return tickets which allow stopovers. Going to New Zealand via Asia and Australia on one of these often works out cheaper than an RTW, for example. A route along the lines of London – Singapore – Sydney – Christchurch – Auckland – Brisbane – Bangkok – London fits the bill here.

What’s the catch?

There are thousands of permutations, and switching one destination for another can bump the price up by hundreds of pounds.

Generally, you also have to go in one direction – backtracking usually adds big chunks to the overall mileage, and therefore costs more.

Also, the cheaper the ticket, the more it will probably cost to change later on.

So how do I get the best deal?

It’s best to start with a rough idea of where you want to go, and how long you want to spend in each place. Be prepared to be a little flexible, and then give a call on 020 7704 5700.

Years of fiddling with RTW tickets and access to the airline systems mean money-saving tweaks can usually be found. It may mean stopping in Kuala Lumpur rather than Singapore, flying into Melbourne rather than Sydney or spending 19 days in New Zealand rather than 20. But talking through the options will usually find that happy medium between dream itinerary and dream price.

As for the cheapest time to travel, the best bargains tend to be on departures after Easter but before the school holidays start.



33 things to do before you take off (The long version)

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  1. Straight Away: Check your booking confirmation or itinerary for any discrepancies - it is essential that the first and family names you gave us (which appear on this Booking Confirmation or Itinerary) are exactly as they appear in each passengers passport. You must advise us immediately if this is not the case. There are many restrictions on changing names with airlines and where possible it is always at a cost. 
  2. Start thinking about where you're going to stay. We've got exclusive deals on hotels, cars, campervans and tours around the world. In Australia New Zealand The Pacific Asia Latin America Middle East Africa USA or Canada. You can custom design your own eBrochure here by selecting only the pages you want to see. Just click on one of the thumbnails, browse our eBrochures online, and your chosen pages will then be emailed to you via our eBrochure service. And it's free.
  3. Please ensure that you have all the required travel documents for your entire journey i.e. a valid machine readable passport (with at least 6 months validity left & please note a new passport can take a minimum of 10 days to issue

Frequently Asked Questions (FAQs) before you depart

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Do flights have to actually go round the world? here
When is the cheapest time to go? here
If I don’t live in the UK can I still make a booking with you? here
What does the phase ‘surface’ mean? here
What is the tax that everyone keeps quoting - is it V.A.T? here
Is just another Internet start up? here
Why should I book with you? here
Are you ATOL and IATA bonded? here
How far ahead can I book?  here
Can I pre-book my first night's accommodation? here
Why do I need travel insurance? here
How much notice do I have to give to change my dates? here
Can I change destinations whilst I'm away? here
How much luggage can I take? here
What is the difference between a paper ticket and an e-ticket and what do I need to carry? here
When is the best time to start planning and purchasing my trip? here
Will I get a better price if I wait until the last minute? here
Can I make up my own itinerary? here
What Gear will I need? here

12 things to do before you take off

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Once you’ve booked your round the world flights, there are a few more things you need to sort out before you get on that first plane. And here’s a handy guide to the main ones.